FAQ

What is PainScale?
PainScale is a mobile app and website that helps patients understand their symptoms, discover new pain treatments, and review information with their doctor(s) to help manage one's condition.
What is the best way to use PainScale?
There is no prescribed way to use PainScale. PainScale is a personal coach and health companion that learns about your condition and becomes more personalized over time. The PainScale mobile app can be downloaded on your iPhone or Android (Samsung, LG, etc.) device, and is accessible on the web at www.painscale.com
How often should I use PainScale?
Many physicians advocate to track health symptoms daily; some recommend two or three times per day (morning, afternoon, and evening). Tracking your pain and activities daily can help you better understand what makes your pain better or worse. A detailed log of symptoms may help your physician better diagnose and treat your condition.
Who should I contact if I have questions about PainScale technical issues, partnership opportunities, or content sharing?
Please send all inquiries, feedback and requests to: help@painscale.com.

Pain Report

What's on a pain report?
Designed by pain specialists with decades of experience treating pain and chronic illness, the PainScale Pain Report analyzes information from and individual's logs to spot trends and patterns for how activity, pain, mood, and sleep are impacted by a specific treatment or medication. Designed to be reviewed by a physician in 60 seconds, on physician that uses the PainScale Pain Report said "this information will allow me to focus more of my time treating the patient rather than inputting their information into our system".
How do I see or share my pain report?
Log into your PainScale account and go to the Insights or History features and click on the link in the top right corner labeled "Share Report" (on web) or "Report" (on apps). The more information you log, the more complete and useful your report will be.

Messages

What are messages?
Messages help alert or remind you of important activities, educational events, community tips, popular articles and videos.
How do I access my messages?
On the home page, you can find your messages by selecting the envelope icon in the top right corner. A red dot will apear next to the envelope when you have new or unread messages.

Content / Learn

How do I save content and access my saved content?

Select the bookmark icon on any content item within PainScale to save the article so it can be viewed later. The icon will fill in to show it is saved.


To access your saved content: On mobile apps: Click on "Learn" on the menu on the bottom of the screen. Then when on the "Learn" main page, click the bookmarking icon on the top right corner


On web: Go to the main navigation and click the bookmarking icon

How do I search for content?

To search from over 500 medically reviewed articles about symptoms, treatments, or your condition follow the below incstruction:


On mobile apps: Click on "Learn" on the menu on the bottom of the screen. Then when on the "Learn" main page, click within the search text box on the top of the page.


On web: Go to the main navigation and click the magnifying glass icon

History

What is the History feature for?

The History feature is a record of all your logs in one location that can be easily shared and reviewed with your physican.


Use history to:
- See trends by viewing the calendar or your list of past logs and looking at the color differences
- Refer to past logs, including your notes
- Edit log for a day in the past if you missed a day

How do I update a log from the past or create a new log for a day that I forgot to log?

To update a log with new information:
1. Click on the History feature on the menu on the bottom of the screen (on mobile apps) or click on "History" on the top of the page (on web).
2. When on the "History" main page, find the log you are looking to edit (by clicking on a calendar date or the individual log in the list), then click on the log row. This will open up the log for editing.
3. Edit the log just as you would log on a daily basis.


If you miss a day and you want to keep your log updated:
1. Create a new log with the pain, activity, treatment, medication, sleep, and mood information for a day in the past.
2. Click on the History feature on the menu on the bottom of the screen (on mobile apps) or click on "History" on the top of the page (on web).
3. When on the "History main page, find the log you are looking to edit (by clicking on a calendar date or the individual log in the list), then click on the log row. This will open up the log for editing.
4. Edit the Date & Time field in the log just as you would log on a daily basis.

Insights

What is the PainScale Insights feature?

Insights from PainScale help you understand the information from your logs or how other people in the pain community are managing and coping with their condition.

There are two types of insights that are important to help you manage your pain:
1. Personal Insights use the information you log to reveal trends, patterns, and correlations between how your pain, activity, sleep, medications and mood are inclfuenced by the treatments and medication you use.
2. Community Insights use information from logs submitted by other PainScale users. These insights can help educate you on what treatments others with a similar diagnosis are using to manage their pain.

How do I unlock my Personal Insights?

To reveal (or unlock) specific insights within PainScale, a certain amount of information is required to complete our calculations in order for the insights to be useful for both you and your doctor. These insights were developed with input from medical professionals and are common questions you can expect your doctor to ask in your next appointment.

To know how to "unlock" a particular Insight, look at the bottom of the card, where it says, "X Logs to Unlock." When you reach the minimum number of logs, you will be able to see that Insight. This number will update as you continue to log. When a new log is 'unlocked' or revealed, you will be notified.

Profile

How do I change my contact information?
Your contact information (e.g. email address) is in your secured Profile:
- On mobile apps: You can access your Profile by going to any of the areas accessible from your bottom menu bar -- Home, Learn, Insights or History, then selecting the icon that looks like a person in the top left of the page.
- On website: You can access your Profile by selecting the icon that looks like a person or your uploaded image in the top right of the top menu.
Why does PainScale need all this information from me? / Why do I need to get My Health Profile to 100% complete?

Your information is protected using industry best practices for security, encryption, and services from well-known companies (e.g. Google, Amazon). PainScale uses the information you provide to personalize your experience, surface content appropriate to where you are in your treatment journey, and find better ways to share new insights, updates, and treatments available for your condition.


All of the questions included in the profile have been recommended by medical professionals and pain experts to help better diagnose and manage chronic pain conditions.


The PainScale profile can help you :
1. Keep all your pain management information in one place (e.g. all treatments ever logged, medications you have tried, your physician information, etc.).
2. Help PainScale determine content and other recommendations customized by you. The more information you provide the better we'll be able to tailor the experience to your needs.


For more detailed information, please refer to our Terms & Conditions.

Logging

How often should I log?
Many physicians advocate to track health symptoms daily; some recommend two or three times per day (morning, afternoon, and evening). Tracking your pain and activities daily can help you better understand what makes your pain better or worse. A detailed log of symptoms may help your physician better diagnose and treat your condition.
How do I edit a past log?
If you miss a day and you want to keep your log updated:
1. Create a new log with the pain, activity, treatment, medication, sleep, and mood information for a day in the past.
2. Click on the History feature on the menu on the bottom of the screen (on mobile apps) or click on "History" on the top of the page (on web).
2. When on the "History main page, find the log you are looking to edit (by clicking on a calendar date or the individual log in the list), then click on the log row. This will open up the log for editing.
3. Edit the Date & Time field in the log just as you would log on a daily basis.